Frequently Asked Questions

Do I have to create an account if I want to order online?
No. While creating an account allows you to access previous orders, track shipments, create an Address Book and have a faster checkout next time you shop, you may place an order as a "guest" without creating an account. You will still be asked for billing and shipping information, but this will only be used to process your order.

What methods of payment do you accept?
We accept MasterCard, Visa, Discover and American Express.

Do I have to use a credit card to order on your website?
No! We also offer PayPal as a form of payment

Can I order by telephone?
Yes. Call us at 770-272-1933, Monday through Friday 9:00a.m. to 5:00p.m. (EST) and Saturday from 10:00a.m. to 6:00p.m (EST) to place a phone order.

Can I order online and pick up at the store?
Yes, you can place an order online schedule a pickup up at our boutique.

Where is your boutique located and what are your hours of operation?
Tre’ - A Greek Boutique is located at 2361 Windy Hill Road – Suite # 1104 in Marietta, Georgia. Our hours of operation are Thursday through Saturday from 10:00a.m. to 6:00p.m. (EST). Monday through Wednesday by appointment only.

How do I get an order direct billed or use a purchase order?
Please call Customer Service at 770-272-1933 for information.

I can't find an item on your site; can I still order it?
If you cannot find the item you are looking for, please call Customer Service at 770-272-1933 and a representative will be able to check the status of the item or suggest similar items.

Can I get a discount if I purchase a large quantity of gifts?
Yes. Orders over $500 will automatically receive discounts that increase as your order total increases (one-time logo set-up fees are excluded). These discounts cannot be combined with other discounts, such as coupon offers.

Order Value You Save $500 - 999 10% $1,000 - 1,999 15% $2,000 - 2,999 20% $3,000 + 25%

How can I inquire about or change my order?
If you created an account on our website, log in to My Account and click on "View Orders." There, you view the status of your order and track orders that have shipped. If you do not have an account, or to expedite or change an order, please call Customer Service at 770-272-1933.

Can I place an item on backorder?
Sorry, at this time we do not take backorders.

How can I get a price quote for a Chapter or Line order?
Please call Customer Service at 770-272-1933 for details.

How do I use my Tax Exemption ID on my order?
Please call Customer Service at 770-272-1933 to place your order, and when you call, please be ready to provide a copy of your tax exemption form.

What is your return policy?

Return Policy

If you need to make a return...

We know. It happens. We'll try to make it right. Here's what we can do for you.

Personalized or Custom Merchandise:

Unfortunately, we cannot accept returns on items that have been personalized or customized. Please ensure that the information that you provide is correct prior to submitting a personalized or customized order.

Non-Personalized Merchandise With A Valid Receipt

• May receive a complete refund* or exchange for merchandise of equal value within 60 days of the date of purchase.
• After 60 days past the purchase date, may only be exchanged for merchandise of up to equal value.

Non-Personalized Merchandise Without A Valid Receipt

• May be exchanged for merchandise only, up to equal the value of the returned merchandise at the time of return.

*Cash refunds greater than $75 will be issued in the form of a check by our corporate office.

Can I make a purchase and send it as a gift to someone else?

Yes. You can send a purchase to someone else as a gift. After you select your Shipping Method in Step 2 of 4 of the checkout process, you'll be asked to select your shipping address. If you want to send the gift or gifts to a different address than the billing address, simply choose from the available addresses in your Address Book, using the dropdown menu to the far right. To add a new address to your address book, click on "Create New Address", and to edit existing addresses, click on "Edit Address Book". Additions and changes will be updated immediately for use in your order.

What are my shipping options?

We offer 3 convenient ways to ship your online or phone order. To find out when you'll receive your order based on the shipping method you select, see "When will I receive my order?" below. We ship to P.O. Boxes using the Standard delivery method ONLY. Orders shipping to P.O. Boxes will be shipped via U.S.P.S. and shipment tracking will not be available. Shipping to P.O. Boxes could delay the arrival of the order.

When will my order be shipped?

Orders leave our warehouse 3 business days after the order is placed, provided the order is in stock. If your order will be delayed, we will notify you immediately. Orders involving custom personalization require additional time.

When will my order be shipped?

Orders leave our warehouse 3 business days after the order is placed, provided the order is in stock. If your order will be delayed, we will notify you immediately. Orders involving custom personalization require additional time.

When will I receive my order?

Orders leave our warehouse 3 business days after the order is placed and will take between one and five additional business days to arrive, based on the shipping method you select.

Shipping Method Production Time + Transit Time = Receive Your Order... Standard Delivery 2 business days + 5 days = Within 7 business days Second Day Air 2 business days + 2 days = Within 4 business days Next Day Air 2 business days + 1 day = Within 3 business days Premium Delivery Service* 0 business days + 1 days = Within 1 business days

Business days are Monday through Friday and exclude holidays. If your order will be delayed, we will notify you immediately. Orders shipping to P.O. Boxes or orders with custom personalization may require additional time.

*Premium Delivery Service

We offer a Premium Delivery Service available by phone only. Place your order by 3:00 PM, EST and receive your order the NEXT BUSINESS DAY. Call 770-272-1933 for details and pricing.

How much does shipping cost?

Shipping prices are based on the total value of product and personalization in your order after applicable discounts. When shipping to multiple locations, the value of each location's order will determine its shipping charge and only one shipping method can be selected for the entire order. Special shipping situations may require additional shipping charges

*The prices listed are the actual cost for shipping using expedited methods. As an example, a customer with an order of $78.00 and selecting Second Day Air would pay $19.95 for shipping.

How do I place an international order?

We can ship orders to destinations outside of the continental U.S. Please call Customer Service at 770-272-1933 for shipping time frames and charges. How do I track my order? When your order leaves our warehouse, we will send you an email with a link to the shipping company's tracking website, with detailed information about the status and location of your order. You must create an account before or during your order to access this information from our website. Just click on Account on any page to sign up.